Terms and Conditions
These Terms and Conditions apply to all purchases, orders, and interactions between the customer (“you”, “buyer”) and Plant NZ (“we”, “us”, “our”). By finalizing an order through this website, you acknowledge that you have read, understood, and consented to these terms in their entirety.
1. General Overview
This online store is based in New Zealand. All transactions are regulated under New Zealand consumer and commercial legislation. We maintain the right to modify these terms at any time without notice. Updates become effective immediately upon being posted to this site.
2. Pricing and GST Details
All prices listed on this site are in New Zealand Dollars (NZD). Please note that this business is NOT GST registered.
Consequently, no GST is added or charged to any order. We are unable to provide GST tax invoices for tax-claiming purposes. Standard receipts can be provided upon request for your personal records.
3. Product Representations & Plant Diversity
All imagery, videos, and written descriptions are intended solely for reference and illustrative purposes. Every living plant is naturally distinct.
The specific plant delivered to you may differ in leaf size, foliage count, height, color shade, and variegation patterns compared to the website photos. Small natural variations do not signify a defective or incorrect product. Our team selects the healthiest available specimen for each shipment.
4. Order Completion & Payment Terms
Orders are considered confirmed only once full payment has been cleared. We reserve the authority to cancel or decline any order resulting from pricing mistakes, stock shortages, or suspicious activity. All sales are final once an order is processed and set for dispatch.
5. Shipping & Liability for Transit
We utilize secure packaging methods for all live greenery. Delivery estimates are approximate and not guaranteed; delays may arise due to courier logistics, weather events, or public holidays.
Once a shipment leaves our facility, all risks associated with transit—including damage, delays, or loss—become the buyer's responsibility. While we will help with courier investigations where possible, we hold no liability for issues occurring during transport.
6. Returns & Refund Policy
Live plants are classified as perishable items. We do not accept returns or provide refunds for change-of-mind, natural variations in appearance, or issues arising from post-delivery adjustment.
If a plant arrives with catastrophic damage or is deceased due to packaging failure, you must file a claim within 24 hours of delivery. This requires clear photographic and video evidence for our assessment.
7. Plant Care & Acclimatization
Plants require time to adjust to a new environment after shipping. Occasional yellowing, minor leaf loss, or temporary stress is expected during this phase. We are not liable for the decline of plant health caused by improper care, inadequate growing environments, or sudden changes in the setting after arrival.
8. Stock Classification & Grading
The plant grades (Grade A / Grade B) shown on our pages are based on our internal quality system. Grade B plants are healthy, established specimens that may feature minor natural blemishes and are sold at reduced prices.
9. Data Privacy Policy
Your personal data—including names, addresses, and payment info—is collected exclusively for processing orders and fulfilling deliveries. We never sell, trade, or distribute your personal information to third-party entities.
10. Limitation of Liability
To the maximum extent permitted under New Zealand law, we are not liable for any indirect, incidental, or consequential damages resulting from the purchase, use, or care of our plants.